From Overlooked to Consistently Booked with Meaghan Chitwood
From Overlooked to Fully Booked is the podcast for small business owners who are ready to grow through relationships instead of burnout. Hosted by Meaghan Chitwood — executive director of BNI Alabama and a long-time expert in connection-driven business growth — each episode teaches practical strategies for building a referral-driven business that lasts.
You’ll hear real conversations with real business owners, honest stories about what actually works, and simple frameworks you can apply immediately. If you’re tired of chasing customers and you’re ready to build a business people naturally talk about, this is your new weekly habit.
From Overlooked to Consistently Booked with Meaghan Chitwood
Designing a Patient Experience That Builds Trust | Dr. Eleanor Murray
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What makes someone feel safe the moment they walk into your business?
This week, Meaghan sits down with Dr. Eleanor Murray of Madison Gynecology & Wellness to talk through how she intentionally designed her patient journey — from comfortable chairs and calming music to how deeply personal questions are asked without increasing anxiety.
This conversation is about empathy, language, privacy, and listening — and why those things matter more than efficiency alone.
If you serve people in any capacity, this episode will challenge how you think about experience design.
For a deeper breakdown of how this applies to your business, check out Meaghan’s monthly YouTube lesson on her channel.